We found the training you delivered to be just right in tone and affordability. Particularly because you have spent much of your career behind the counter we can all relate to you and vice-versa.
The follow up as always is challenging, but with our "Charter" for customer service in place it makes a good measure for managers to appraise staff against.
We would have no hesitation in recommending you and your course to other stores.
Richard Barsley, Barsleys Department Store