Efficient, Innovative and Profitable

Furniture is the single biggest AIS trading category and covers all product areas from upholstery to cabinet and beds

Efficient, Innovative and Profitable
First avenue

Designed exclusively for our Members, delivering new and innovative styles each season

Exclusive Brands
Increasing Member Profitability
Increasing Member Profitability

Collective buying power means that major suppliers are keen to do business with AIS on some of the best terms available


Designed exclusively for our Members, delivering new and innovative styles each season

Exclusive Brands
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We are bringing in 3 external agencies with different approaches to obtaining and using customer data and insight.

A brief summary of what they can offer is below.

Please register your interest in attending any of these presentation sessions.


(10.45 – 12.15)

Members are sitting on a wealth of customer data accumulated in various ways. Furniture members in particular have the benefit of capturing full customer purchase and address information for delivery purposes. However, what most members are not doing is leveraging this to any great effect to turn current customer data into future profit. R-cubed take the information from every sale, click, like, post and text and, through intelligent data analysis, give you valuable customer intelligence. That is, identifying what communications, and when, are most relevant to the most valuable customer segments.

By analysing past customer behaviour you can be predictive about those with the greatest propensity to purchase from you and means that you can focus your marketing activity in the most cost effective way and with the greatest ROI.

In short it enables you to get the right message to the right customer, right now and Jon Epstein, the founder of R-cubed, will explain their methodology and draw on some case studies to demonstrate the power of what can be achieved.


(13.00 – 14.30)

Many major businesses continuously capture customer feedback on their experience via email and online survey responses. A leading provider of this is a US company called CFI who have clients such as IKEA, Sainsbury’s, Selfridges, Mercedes and Barclays. They typically work with such large clients at contract rates that would be well out of reach of our members. However, we are establishing a group arrangement with them at an annual cost of no more than £3000 per member. This would provide the facility to request, capture and analyse customer feedback of an unlimited number over 12 months. Most importantly, CFI have a Customer Satisfaction Index methodology that gives analysis and insight as to which business parameters should be changed in response to real customer feedback and what the commercial benefits of doing so should be.

Ross O’Neill representing CFI will explain how this works and give some examples of how the analysis can improve the bottom line.


(14.45 – 16.15)

Redfish Group are currently working with several major retailers, including Browns of York, to provide the functionality and management of their integrated website and loyalty programme. They have a low cost platform that can track customer behaviour across single or multiple sites and multichannel. The insight that this data provides on customer basket, recency and frequency of visits is then used to be able to identify the most valuable customers and to formulate cost effective and targeted marketing campaigns.

Mike Anderson and Melanie Lewis from Redfish will share some of the Browns experience and what their Personal Shopper technology can achieve for other members.

Places will be on a first come first served basis and you may sit in on any or all of the presentations.

Please register your interest and indicate which of these you’d like to hear:-

R-cubed 10.45 12.15
Lunch 12.15 13.00
CFI Group 13.00 14.30
Redfish 14.45 16.15

Become a Member

We welcome direct approaches from quality independent retailers wishing to become members.

Membership Enquiry

Become a Supplier

AIS welcomes direct approaches from prospective suppliers who wish to be added to our supplier base.

Supplier Enquiry

Merchandise Areas


Furniture buying group

Furniture is the single biggest AIS trading category and covers all product areas from upholstery to  cabinet and beds. Most of the leading Brands, such as Duresta, G Plan, Baker Furniture and Tempur are available through AIS and more than half of our members benefit from access to furniture ranges.

Read more: Furniture...


fashion strip

The AIS Fashion division is comprehensive in its offering across Womenswear, Menswear, Accessories, Intimate apparel and Childrenswear. At the INDX Shows Members are able to source and buy many leading fashion brands across all sectors. 

Read more: Fashion...


Linens buying group

Linens and Soft Furnishings is a major product category within AIS and product sourced through us can be found in many of our members from department stores to furniture and home specialists. It’s supported by two shows each year which also include soft furnishings.

Read more: Linens...


Housewears UK buying group

Housewares covers ranges from cookware, kitchenware and small electricals to dining, glassware and candles and is one of our most exciting product categories with many lines being sourced directly from the Far East or Europe and exclusive to AIS members.

Read more: Housewares...


Not once in over 25 years have we regretted joining.

Paul Glasswell
Ulster Stores

Our relationship with AIS is the key to our company's viability and future development.

Neville Moore
Sterling Group

Sterling is a member of AIS for sound business reasons. Our membership goes back many years and we look forward to continuing to work together in the years to come.

Gordon Mearns
Fishpools Ltd

Smart Slider 3 is the best slider that i’ve tried so far. There’s so many useful functions and easy to understand how to use it.

We value AIS exclusive merchandise that improves profit margins and AIS promotions that would not be available to us as an individual retailer.

Simon Fishpool
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Specialist Buying Groups & Conference Centre

INDX Shows

INDX (short for Independent Exhibitions) represents a group of unique trade shows brought to you by AIS. Seasonal shows are held throughout the year across Fashion and Home at Cranmore Park in Solihull.

Visit: INDX website...

Flooring One Buying Group

Flooring One offers a large selection of carpets, rugs, vinyl, laminate and wood quality flooring from selected manufacturers. It makes choosing flooring easy and affordable.

Read more: Flooring One...

Play Room UK buying group

AIS launched its own Toy Division in 2008 under the name plaY-room. In addition to AIS department store members, many independent toy retailers have joined the plaY-room family.

Read more: plaY-room...

Cranmore Park Exhibition and Conference Centre

Cranmore Park is a purpose built conference and exhibition venue which can accommodate local or national meetings as well as exhibitions, conferences and training courses.

Read more: Cranmore Park...